Our Policies

Shipping

Processing Time:

• Pre-Made Jewelry: 1-5 business days.
• Custom-Made Jewelry: Approximately 2-4 weeks, depending on the complexity of the piece.

Shipping Methods:

• We utilize Canada Post, FedEx, and UPS for shipping. The fees and delivery timelines are subject to the terms of the respective carriers.

Domestic and International Shipping:

• We ship across Canada and the United States.

Customs and Duties:

• Customers are responsible for any customs, duties, and other border fees incurred for international orders.

Tracking and Delivery:

• You can track your order using the tracking number provided by the shipping carrier.
• In the event of lost or damaged orders, please file a claim directly with the shipping carrier.
  
  

Return and Exchange Policy

Standard Products:

• Returns and exchanges are accepted within 30 days of purchase.
• Items must be in original condition and packaging.
  
  

Custom-Made Products:

• All custom-made products are final sale and cannot be returned or exchanged.
  
  

Refunds:

• Refunds on returned items are processed within 10 business days of receipt.
• Refunds will be issued to the original method of payment.
  
  

Return Shipping Costs:

• Customers are responsible for any shipping costs associated with returning items.
  
  

Defective or Incorrect Items:

• For defective or incorrect items, please contact us at mad_minerals@outlook.com.
• Our team will assist in repairing or replacing your item.
  
  

Customer Support:

• For any inquiries related to your order, shipping, or returns, please contact us at mad_minerals@outlook.com.