Mad Minerals


Our Policies


Processing Time:

  • Pre-Made Jewelry: 1-5 business days.
  • Custom-Made Jewelry: Approximately 2-4 weeks, depending on the complexity of the piece.

Shipping Methods:

  • We utilize Canada Post, FedEx, and UPS for shipping. The fees and delivery timelines are subject to the terms of the respective carriers.

Domestic and International Shipping:

  • We ship across Canada and the United States.

Customs and Duties:

  • Customers are responsible for any customs, duties, and other border fees incurred for international orders.

Tracking and Delivery:

  • You can track your order using the tracking number provided by the shipping carrier.
  • In the event of lost or damaged orders, please file a claim directly with the shipping carrier.

Return and Exchange Policy

Standard Products:

  • Returns and exchanges are accepted within 30 days of purchase.
  • Items must be in original condition and packaging.

Custom-Made Products:

  • All custom-made products are final sale and cannot be returned or exchanged.


  • Refunds on returned items are processed within 10 business days of receipt.
  • Refunds will be issued to the original method of payment.

Return Shipping Costs:

  • Customers are responsible for any shipping costs associated with returning items.

Defective or Incorrect Items:

  • For defective or incorrect items, please contact us at
  • Our team will assist in repairing or replacing your item.

Customer Support:

Find Your Ring Size

How To Measure

  • The Hands-on Method
  • Measure an Existing Ring

  1. Choose a ring that already fits your finger well.
  2. Measure the interior diameter of the ring in millimeters (mm).
  3. Use the measurement chart above to match the size of your ring to the closest Tiffany size in mm.